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SHIPPING & RETURNS

SHIPPING POLICY

We are not currently shipping products. Stay tuned for exciting updates!

RETURN & EXCHANGE POLICY

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return the product within 30 days of purchase for a refund, exchange, or store credit.

To make a return:

  • Items must be unopened/unused/unworn

  • Items must still be in their original packaging with all tags attached

  • Items must not be damaged or show signs of wear

  • You must have a receipt or other proof of purchase

Please note that we cannot accept returns or exchanges of clearance or sale items.

We also cannot accept returns of:

  • Special Orders

  • Food Items

A restocking fee of 10% of the original purchase price will be reduced from the refund amount of yarn purchases of 6 or more skeins in the same color/weight.
 

For customer support or additional questions, you can contact us at unwindcraftlounge@gmail.com

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